Front Office Manager

We need to output HTML fragment with sections: About the role (but note the posting already has "About the Role:" heading). Use

for section headings. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We have content: About M Social Sunnyvale (description). Could be "About the hotel" but not listed as required heading. The allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can also possibly include "About M Social Sunnyvale" as maybe not allowed heading; but we could embed that in a

under maybe "About the role"? Actually "About the role" is separate. The posting includes "About M Social Sunnyvale" describing the hotel. That is not exactly "About the role". Could we put it under a generic

before sections? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Probably we should stick to those headings only when content matches. We have content for About the role (the role description). We have Responsibilities (the bullet list under "What You'll Be Doing" with subcategories). We have Requirements (the "Requirements" section). We have Qualifications (the "Preferred Qualifications" and Education). We have Skills maybe not explicit separate; but we could combine skills within Requirements/Qualifications. Benefits we have. Pay we have salary range. Schedule we have flexibility to work mornings, evenings, weekends, holidays, varying schedules (so schedule info). So we can include Pay and Schedule sections. We must not include placeholder text like "commensurate with experience". We have actual salary range. We must not repeat job title as heading. Not needed. We must not include Job ID etc. We must remove boilerplate like cookie/navigation/legal/EEO etc. Not present. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

About the Role

... description of role ... maybe combine the paragraph about role impact.

Responsibilities

• Lead and manage the daily operations of the Front Office department ... etc. We need to break down the bullet list from "What You'll Be Doing" sections. We have subheadings: Leadership & Ownership, Front Office Operations, Guest Experience, Financial & Business Performance, Team Collaboration, Safety & Compliance. Each with bullet points. We can flatten into
• items, preserving content.

  Requirements

  • Passion for hospitality and delivering exceptional guest experiences
  • Strong leadership and interpersonal skills
  • Excellent communication and problem-solving abilities
  • Outstanding organizational and time management skills
  • Ability to remain calm and effective in a fast-paced environment
  • Flexibility to work mornings, evenings, weekends, holidays, and varying schedules
  But note flexibility also could be schedule; but we keep.

  Qualifications

  • Minimum 3-5 years of Front Office leadership experience in a hotel environment
  • Proven ability to lead, coach, and develop high-performing teams
  • Strong service recovery and conflict resolution skills
  • Experience managing departmental operations, scheduling, and labor productivity
  • Demonstrated ability to drive guest satisfaction and operational excellence
  • Strong knowledge of hotel Front Office operations and guest service standards
  • Experience with hotel Property Management Systems (Opera Cloud preferred or similar PMS)
  • Knowledge of night audit procedures, room inventory management, and hotel accounting fundamentals
  • Experience with Microsoft Office Suite and hotel reporting systems
  • Strong understanding of revenue optimization, room inventory, and guest relations
  • Ability to analyze reports and make operational decisions
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
  • Experience in a lifestyle, luxury, or full-service hotel preferred
  • Multi-department operational experience is a plus
  • Bilingual abilities are a plus
  • High school diploma or equivalent required
  • Ability to stand and walk for extended periods throughout the shift
  • Occasionally lift, carry, push, and pull up to 25 pounds
  • Ability to move throughout all areas of the hotel as operational needs require
  • Comfortable working in a fast-paced, guest-facing environment
  But some of those are more like Skills/Physical Requirements. Could separate Skills and Benefits etc. But we can keep as Qualifications. We also have a separate "Skills" maybe not needed. We have Benefits section: list.

  Benefits

  • Medical, Dental & Vision Insurance
  • Company-paid Life and AD&D Insurance
  • Short-Term and Long-Term Disability Coverage
  • 401(k) Retirement Plan with Company Match (where applicable)
  • Paid Time Off & Paid Holidays
  • Hotel Room Discounts across our global portfolio
  • Employee Assistance Program (EAP)
  Pay: salary range.

  Pay

  $95,000.00 - $100,000.00

  Schedule: flexibility.

  Schedule

  Flexibility to work mornings, evenings, weekends, holidays, and varying schedules

  We also have About M Social Sunnyvale description. Could we put that under a

  before sections? Not a heading. The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we could just include a

  about the hotel before the About the role section. That seems okay. We must not repeat job title as heading. Not needed. We must preserve all substantive information: includes description of hotel, values, etc. We need to include that. We have "About M Social Sunnyvale" paragraph and also the values section. We'll include them as

  elements. We also have "Why Join Us" paragraph; we should include that as well. We must not include boilerplate like "Benefits eligibility and offerings are subject to plan terms and company policy." That's part of benefits description; we can keep it maybe as a

  after benefits list? It's substantive but maybe considered boilerplate? It's a statement about benefits eligibility; we could keep it as a

  after benefits list. Similarly "Why Join Us" is substantive. We'll include them. Now ensure we don't create sections with filler text. All sections have real content. Now produce HTML. We'll start with a

  about hotel description and values. Let's craft:

  At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

  At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences; Entrepreneurial - Taking ownership and acting with agility; Innovation & Progressive - Continuously improving how we operate and serve; Solutions & Results Oriented - Staying adaptable and focused on results. These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

  Then About the Role heading and paragraph. We have "About the Role: As our Front Office Manager, you will lead the daily operations..." We'll put that in

  . Then Responsibilities. We need to capture all bullet points from "What You'll Be Doing". Let's extract: Leadership & Ownership - Lead and manage the daily operations of the Front Office department - Recruit, train, coach, and develop Front Desk Agents, Supervisors, Night Auditors, Bell Staff, and Guest Service team members - Foster a positive, collaborative, and guest-focused work environment - Monitor employee performance and provide coaching, recognition, and corrective action as needed - Promote accountability, teamwork, and continuous improvement Front Office Operations - Oversee check-in, check-out, guest services, cash handling, and daily Front Office procedures - Ensure accurate room assignments, billing, and guest account management - Monitor room inventory, occupancy, and room availability in partnership with Housekeeping and Revenue Management - Ensure all guest requests and service recovery situations are resolved promptly and professionally - Maintain compliance with brand standards and operational procedures Guest Experience - Deliver exceptional hospitality by anticipating guest needs and exceeding expectations - Personally assist with VIP arrivals, group check-ins, and guest concerns when needed - Respond to guest feedback and implement service improvements - Create memorable guest experiences through personalized service and proactive engagement - Promote guest loyalty and satisfaction through consistent service excellence Financial & Business Performance - Assist in achieving departmental revenue and profitability goals - Monitor labor costs, scheduling, and departmental productivity - Ensure accurate cash handling, auditing, and financial reporting - Support upselling initiatives, room upgrades, and ancillary revenue opportunities - Analyze operational reports and identify opportunities for improvement Team Collaboration - Partner closely with Housekeeping, Engineering, Food & Beverage, Sales, Security, and Revenue Management - Coordinate room readiness and guest arrivals with Housekeeping - Support group arrivals, special events, and VIP experiences - Communicate operational priorities effectively across departments Safety & Compliance - Ensure compliance with company policies, safety procedures, and hotel standards - Maintain confidentiality of guest information - Ensure compliance with cash handling, PCI, and data privacy requirements - Support emergency procedures and hotel safety initiatives We'll put each as

  . Now Requirements section: we have list earlier. We'll include those. Qualifications: we have many items; we should include all from "Requirements" (the earlier list) plus "Preferred Qualifications" and Education and Physical Requirements. But we already included some of those in Requirements; we need to avoid duplication. The posting has a "Requirements" section with bullet points (Passion for hospitality..., Strong leadership..., etc.) and then "Leadership Requirements" (minimum 3-5 years..., etc.) and "Technical / Role-Specific Requirements" (strong knowledge..., etc.) and then "Preferred Qualifications" (Bachelor's degree..., Experience..., Multi-department..., Bilingual...). Then "Physical Requirements" (ability to stand..., etc.) and "Education" (high school diploma..., Bachelor's degree..., Equivalent combination...). We should combine all into Qualifications maybe, but we have separate Requirements and Qualifications headings allowed. We could put the first Requirements bullet list under

  Requirements

  . Then put the leadership, technical, preferred, education, physical under

  Qualifications

  . That seems appropriate. Thus:

  Requirements

  • Passion for hospitality and delivering exceptional guest experiences
  • Strong leadership and interpersonal skills