Front Office Manager

Responsibilities

• Supervise front desk staff to ensure efficient check-in and check-out processes
• Oversee guest services, addressing guest inquiries, complaints, and special requests with professionalism and courtesy
• Manage multi-line phone systems and ensure excellent phone etiquette at all times
• Cook up training and development for front desk team members in hospitality management, customer service, and hotel policies
• Maintain daily operations to uphold quality standards and enhance guest satisfaction
• Aid with night audit procedures and financial reconciliations as needed
• Maintain effective communication with housekeeping, maintenance, and other departments to ensure smooth operations
• Implement guest relation strategies to promote repeat business and positive reviews
• Ensure compliance with safety protocols and hotel policies

Requirements

• Proven experience in hotel management or front desk supervisory roles within the hospitality industry
• Strong background in customer service, guest relations, and hospitality management principles
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
• Experience with hotel management software and multi-line phone systems is preferred
• Previous resort or hotel experience, especially in a leadership capacity such as night audit or guest services management, is advantageous
• Demonstrated ability to lead a team, handle high-pressure situations, and deliver exceptional guest experiences