Front Office Manager

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

About the role

The Key West Historic Inns is seeking an experienced and guest-focused Front Office Manager to lead our Front Office team. In this role, you will oversee all Front Office operations, ensuring exceptional guest experiences, efficient daily operations, and a culture of service excellence. The Front Office Manager is responsible for leading, developing, and supporting the Front Office team while maintaining the highest standards of hospitality, operational efficiency, and financial accountability. This position works closely with all hotel departments to create seamless guest experiences and drive departmental performance.

Responsibilities

• Lead, develop, and support the Front Office team to ensure exceptional guest service and operational efficiency.
• Oversee daily Front Office operations, including check-in/check-out, reservations, and guest inquiries.
• Maintain high standards of hospitality, operational efficiency, and financial accountability.
• Collaborate with other hotel departments to create seamless guest experiences.
• Manage labor, scheduling, payroll, budgets, and departmental financial performance.
• Utilize hotel property management systems (e.g., StayNTouch, Opera) to optimize operations.
• Apply revenue management principles and guest service standards.
• Work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.

Requirements

• Minimum of 3-5 years of Front Office or hotel operations experience, including at least 2 years in a leadership or management role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms.
• Strong leadership skills with the ability to recruit, coach, mentor, and develop high-performing teams.
• Excellent guest service, communication, interpersonal, and conflict resolution skills.
• Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
• Working knowledge of hotel operations, revenue management principles, reservations, Night Audit, and guest service standards.
• Proficient in Microsoft Office and other hotel technology platforms.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Must be able to read, write, speak, and understand English.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off (vacation, sick, bereavement, and holidays).
• 401K match.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality.