Front Office Manager

About the role

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability.

Responsibilities

• Ensure that departments achieve or exceed guests’ service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
• Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Requirements

• Ability to operate hotel PMS systems
• Ability to multitask, prioritize, and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid driver’s license is preferred

Physical demands

While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time. The employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Benefits

• Healthcare including medical, dental, and vision insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity theft protection insurance
• Commuter benefits including transit & parking
• Pet insurance
• PTO and payroll incentives for annual wellness exams
• Employee assistance program
• Wellness subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary; fully vested upon the first contribution
• Incentive-based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career growth through in-house training program with a path personalized to your desired goals
• Referral bonus program to any of our locations