Front Office Manager

Location: Homewood Suites Windsor Locks, CT

About the role

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay. You will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

Responsibilities

• Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
• Proactively garner relationships with long-term and repeat guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem-solving skills to resolve guest issues to their satisfaction.
• Supervise supply ordering and inventory for front office, hotel Market and F&B breakfast within a set budget.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Manage processes such as, but not limited to: Advance Deposits, Tax reconciliation, Accounts Receivable, Month-end reporting.
• Displacement coverage of department positions as needed.
• Support the goals of the hotel through teamwork and collaboration with all departments.
• Maintain a warm and friendly demeanor at all times.
• Attend all hotel-required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Requirements

• Minimum of 2 years in a similar hotel front office leadership role required.
• Hilton brand experience highly preferred.
• Ability to demonstrate exceptional Customer Service Skills.
• Proficient in Windows and Microsoft Office.
• Able to work long hours as sometimes required.
• Available to cover all 3 shifts as necessary.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off.
• Company-matched 401(k) plan.
• Voluntary benefits including short-term disability, long-term disability, accident, life, critical illness and Flexible Spending Account.
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more.
• Get paid daily.