Front Office Manager

About the role

Hilton Columbia Center is seeking a Front Office Manager who can lead and grow the front desk operations by training, coaching, and mentoring the staff to provide exceptional guest experiences.

Responsibilities

• Lead daily operations by empowering staff to deliver superior check-in/check-out experiences and address guests' needs efficiently.
• Solve problems for guests and encourage staff to do the same.
• Implement and maintain processes that meet or exceed guest satisfaction metrics.
• Train and support front desk staff in all operations, policies, and standards.
• Recruit, mentor, and develop front desk staff to build a strong leadership pipeline.
• Oversee financial controls, including cash, vouchers, inventories, and receivables.
• Generate accurate financial reports promptly.
• Maintain accurate personnel files and comply with legal requirements.

Requirements

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and policies.
• 1-2 years of customer service leadership experience.
• Exceptional verbal and written communication skills.
• Ability to manage multiple tasks simultaneously, including handling phone calls, managing guest requests, and coordinating with other departments.
• Ability to foster a team that embodies the company's values (PASSIONATE, EXCELLENT, ADAPTABLE, COMMUNITY, HUMBLE).
• Experience working in a fast-paced, dynamic environment.

Qualifications

• Education and experience as outlined above.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize effectively.
• Knowledge of hotel operations and policies.

Benefits

Competitive Salary, exciting and fun work environment, top-notch training and growth opportunities, nationwide hotel employee rates, medical, dental, and vision coverage, paid vacation time, and a 401(k) retirement plan.

Pay

Details about pay structure are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Additional Information

This job description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.