Front Office Manager

About the role

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Maintain front office financial operations and ensure compliance with accounting controls and procedures.
• Develop, implement, and monitor department-wide budgets and forecasts.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Requirements

• Average of 2 to 5 years of hospitality-related experience.
• A minimum of an associate's or bachelor's degree is preferred.

Qualifications

Competitive wages for full-time and part-time opportunities, medical, dental, and vision health insurance, paid time off, 401(k) company match, daily pay, free basic life insurance, 24/7 access to TELUS Health, travel discounts, commuter transit and parking benefits, employee assistance and wellness program, educational/professional development, referral bonus program.

Benefits and Perks

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 Access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Referral Bonus Program

Pay

$70,500 per year

Schedule

Work schedule varies and may include working on holidays and weekends.

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It