Front Office Manager
Key Responsibilities
- Orchestrate daily operations and serve as the property command center, acting as the primary escalation point for all operational and guest-related matters.
- Cultivate a high-performing Front Office team through strategic recruitment, onboarding, and continuous professional coaching and development.
- Optimize labor productivity and service delivery by engineering creative schedules that balance business demand with budgetary objectives.
- Spearhead talent and succession planning, utilizing performance reviews and SOPs to maintain a culture of accountability and excellence.
- Ensure fiscal responsibility by monitoring department expenses and contributing to annual planning and budgeting efforts.
- Operate as command center for the hotel
- Guest & Owner & Member Experience
- Champion the end-to-end guest journey, from pre-arrival engagement to post-departure and welcome back, to deliver personalized and memorable experiences for guests, members, owners, and employees.
- Execute sophisticated service recovery strategies and implement action plans based on guest feedback, online reviews, and Net Promoter Scores (NPS).
- Standardize the delivery of welcome amenities and recognition programs to deepen brand loyalty and community connection.
- Rooms & Revenue Management
- Maximize occupancy and revenue by partnering with HOA, Revenue Management, and Sales to refine room assignment and inventory strategies.
- Safeguard system integrity and connectivity across all distribution channels while ensuring seamless communication with Housekeeping and engineering on room statuses.
- Cross-Functional Leadership
- Foster collaborative partnerships with Housekeeping, F&B, and Membership departments to support property-wide goals and special events.
- Serve as a strategic ambassador for Gravity Haus, modeling core values and identifying sustainability opportunities to improve operational efficiency.
What We’re Looking For
- 3+ years of progressive leadership within Front Office, Guest Services, or Hotel Operations.
- Expertise in navigating complex property management systems (PMS) and hospitality technology platforms.
- Strong understanding of hotel operations, reservations, and property management systems.
- Decisive problem-solver capable of managing dynamic, 24/7 operating environments with high attention to detail.
- Sophisticated communication and conflict-resolution skills with a proven ability to mentor diverse teams.
- Physical capability to stand/walk for extended periods and lift up to 30 lbs occasionally.
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep Growing, Bring Others Along, Create Powerful Moments, Be “All-In” + Go the Distance, Make it Better than You Found It. We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.
What We Can Offer You
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
Pay
$70,000-$83,000/annually