Front Office Manager
About the role
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Responsibilities
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- P practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
Requirements
Associate’s or Bachelor’s degree preferred. 2 to 5 years hospitality related experience.
Qualifications
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Benefits and Perks
HHM Hotels Benefits and Perks
Pay
Competitive wages for full time and part time opportunities
Schedule
Work schedule varies and may include working on holidays and weekends.