Front Office Manager

Deer Creek Lodge and Conference Center is seeking a highly organized and experienced Front Office Manager to join our team in Mt. Sterling, OH. This full-time administrative position oversees the day-to-day operations of the front desk, ensuring exceptional guest service.

Responsibilities

• Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
• Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service
• Monitor front desk performance, ensuring all tasks are completed accurately and efficiently
• Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
• Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions
• Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
• Manage budget, monitor expenses, and make adjustments as necessary to control costs
• Participate in the hiring and on-boarding of new front desk team members
• Serve as a brand ambassador, upholding the hotel's standards and values at all times

Requirements

• High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred
• At least 3 years of experience in a front office or guest service managerial role
• Strong leadership and communication skills
• Excellent interpersonal and customer service skills
• Detail-oriented with the ability to multitask in a fast-paced environment
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays

Benefits

• Medical, dental, and vision insurance
• 401k
• Paid time off
• Hotel discounts