Front Office Manager - AC Hotel Phoenix-Biltmore

Job Duties And Responsibilities

• Maintains current list of available rooms for walk situations.
• Clocks in and out for scheduled shifts.
• Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Ensures prompt and courteous service to guests.
• Hires, coaches, and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Works nights, weekends, and holidays as necessary.

Requirements

• Minimum of three (3) years in similar leadership role.
• High School education, post-high school education preferred.
• Basic math skills.
• Strong leadership skills.
• Excellent time management skills.
• In-depth knowledge of hotel Front Desk operations.

Qualifications

• Knowledge of hotel Front Desk operations.
• Ability to communicate effectively verbally and in writing.

Skills

• Ability to exceed expectations of guests and team members.

Benefits

• Paid Time Off (PTO).
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options.
• 401k Plan + Company Match.
• Paid Parental Leave.
• Paid Time Off.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.

Pay

$60,000 - $65,000 annually.

Schedule

Nights, weekends, and holidays as necessary.