Front Office & Lifestyle Manager

About the role

Pullman Maldives Maamutaa is an all‑inclusive luxury resort on Maamutaa Island in the Gaafu Alifu Atoll, Southern Maldives, set on 18 hectares of lush greenery surrounding a natural lake. As part of Accor, the resort offers a dynamic environment where business and pleasure meet, and employees are encouraged to grow, learn, and contribute to the company’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• Participate in daily operations meetings and liaise closely with support departments to coordinate and resolve general administrative and operational matters.
• Ensure all Front Office employees report to work punctually and maintain the required grooming and professional standards before each shift.
• Conduct daily briefings and ensure all relevant operational information, updates, and instructions are clearly communicated to team members.
• Review Duty Manager log entries and ensure all reported issues and concerns are followed up thoroughly and closed in a timely manner.
• Ensure the efficient and effective operation of the Front Office, with strict adherence to departmental standards, policies, and procedures.
• Liaise with the Reservations Department during high‑occupancy periods and recommend appropriate actions to maximize occupancy and achieve the highest possible room yield.
• Monitor closed‑out dates and coordinate strategies to optimize occupancy and revenue opportunities.
• Coordinate full‑house situations, including overbooking management and guest relocations, ensuring all necessary arrangements are made to minimize guest impact.
• Liaise with the Finance Department to ensure all credit and financial procedures are properly implemented and adhered to.
• Analyze market trends and review rooming lists to identify revenue opportunities and motivate the Front Office team to maximize room upgrades and upselling.
• Coordinate and monitor major group movements, meetings, and conferences, ensuring comprehensive action plans are in place across all operational areas.
• Conduct courtesy calls with VIP, long‑stay, and corporate guests to obtain feedback, proactively address concerns, and ensure service standards are maintained.
• Manage guest correspondence and ensure all enqu