Front Office Level 1

Responsibilities

• Promote Pearl Health Clinic values within Clinical Departments and the Community
• Provide excellent care to clients/patients
• Work collaboratively with others
• See own role in the bigger picture at Pearl Health Clinic
• Encourage continuous learning and growth
• Solve problems with ambition and pragmatism
• Achieve organizational goals
• Aid in check-ins/outs for appointments
• Assist in scheduling and setting appointments
• Regularly update/gather client information
• Collect copays and payments on delinquent accounts
• Confirm appointments for new patients
• Communicate, problem solve, and work effectively with coworkers and providers
• Maintain a professional workspace
• Manage internal and external referrals
• Aid providers with schedules
• Process incoming faxes and ensure document compliance

Requirements

• High School diploma or equivalent
• Ability to work independently and as part of a team
• Good time management skills
• Great interpersonal and communication skills
• Customer-oriented mindset
• Willingness to learn and grow within the position
• Strong problem-solving and prioritization skills
• Strong phone skills and active listening skills
• Ability to adapt/respond effectively to different situations