Front Office Intern - Hilton Chicago

About the role

Are you currently enrolled in a Hospitality program or a recent graduate? If so, this is an excellent opportunity to gain valuable hands-on experience as a Guest Service Agent. In this role, you will interact with guests from around the world while collaborating with hospitality professionals to deliver exceptional service and create memorable guest experiences for both internal and external customers. Flexible scheduling is available to accommodate academic commitments.

Qualifications

• Excellent verbal and written communication skills, with the ability to provide outstanding service to both internal and external customers.
• The ability to quickly learn and effectively utilize the hotel's property management system.
• Open availability during non-school periods, including weekends and holidays.
• A high school diploma or GED required.
• Current enrollment in a Hospitality program or recent graduation preferred.
• Previous front desk or hospitality experience preferred.
• Bilingual skills preferred.

Responsibilities

Here's what you'll do during a typical day:

• Support daily operations: Perform assigned tasks under the guidance of department leaders while actively learning from team members and gaining hands-on experience.
• Gain cross-functional experience: Support other departments as needed to build broader knowledge of hotel operations.
• Support team collaboration: Assist colleagues and contribute to a positive and productive work environment.

Qualifications What It Takes to Make the Stay

To succeed at Hilton, you should:

• Have a passion for spreading the light and warmth of Hospitality.
• Act with Integrity and always do the right thing.
• Inspire others through Leadership.
• Believe that Teamwork drives the best outcomes.
• Have a sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture At Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.

Benefits

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.