Front Office Coordinator | Hicksville, NY

Location: 180 South Broadway, Suite 2, Hicksville, NY 11801

Patient Mix: PPO / FFS / Medicaid

About the Role

We are looking for an experienced dental front office professional to join our Hicksville practice. This is not simply a receptionist position. We need someone who understands how a busy dental office works and can take ownership of patients, schedules, insurance and collections from beginning to end. Our Hicksville office is a 9-operatory, multi-provider practice serving a diverse and excellent patient base with a mix of Medicaid and PPO patients. The practice is under new management with significant investment being made in the office, team, systems and patient growth. We also provide centralized revenue-cycle support so the front office is not expected to solve every insurance or billing issue alone.

Responsibilities

• Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentation
• PPO insurance verification and understanding patient benefits
• Reading a patient ledger and being able to explain balances accurately
• Collecting copays, deductibles, balances and treatment payments at the appropriate time helping patients understand their financial responsibility
• Following outstanding treatment and helping patients get scheduled
• Reappointing patients before they leave, particularly hygiene patients
• Keeping providers' schedules full and productive
• Confirming appointments and actively working cancellations and open time
• Checking patients in and out efficiently
• Understanding when an insurance or billing issue needs to be escalated to our RCM team
• Keeping accurate notes and following through on unresolved patient issues
• Arriving on time, being dependable and taking ownership of your responsibilities

Requirements

• Prior experience working in a dental office with a meaningful Medicaid patient population is required
• You should already understand that Medicaid dentistry has specific authorization, eligibility and documentation requirements and be comfortable working within those processes
• Has strong dental front-office experience
• Is comfortable asking patients for money professionally and directly
• Can read and understand a patient ledger rather than simply quoting whatever balance appears on the screen
• Understands predeterminations/prior authorizations and follows them through to completion
• Knows how to keep patients moving through the practice and get them reappointed
• Is organized, responsive and reliable
• Doesn't allow unresolved items to sit without follow-up
• Highschool Degree or equivalent

Qualifications

• Experience with treatment presentation and financial arrangements
• Experience with dental practice management software
• Experience in PPO, Fee-for-Service, and/or Medicaid environments
• Bilingual skills (if applicable to market)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with 4% Employer Match
• Paid Holidays
• Paid Time Off (PTO)
• Continuing Education Support
• Insurance benefits begin the 1st of the month following 60 days of employment.
• Paid holidays become available after 90 days of employment.
• Benefits eligibility and waiting periods may apply.

Pay

$24-$28 per hour

Schedule

Monday - Friday 8:30 till 6:00 pm