Front Office Coordinator - Franklin,TN

Responsibilities

• Greet patients with warmth and professionalism at every visit.
• Manage phone calls, texts, and online inquiries promptly and courteously.
• Schedule and confirm appointments; maintain accurate EMR records (RxNT).
• Process patient check-ins, payments, and product sales.
• Reconcile end-of-day transactions and maintain organized records.
• Explain the Medi-Weightloss program and visit structure to new patients.
• Clearly review pricing and membership options with accuracy and empathy.
• Convert inbound leads into booked consultations.
• Support providers during checkout and assist with supplement or product purchases.
• Conduct light follow-ups for missed appointments and re-engagement calls.
• Auxiliary with marketing efforts such as local events, social media updates, and promotions.
• Communicate effectively with providers, MAs, and management to ensure smooth patient flow.
• Maintain HIPAA compliance and uphold confidentiality.
• Keep the reception and retail area tidy and well-stocked.

Qualifications

• Prior experience in a medical office, med spa, or wellness clinic preferred.
• Excellent communication and multitasking skills.
• Professional, polished, and patient-focused demeanor.
• Comfort discussing program details and promoting wellness services.
• High school diploma or equivalent required; some college preferred.

Benefits

• Rewarding Environment: Help patients improve their health and confidence every day.
• Supportive Team: Collaborate with a friendly, health-focused group of professionals.
• Balanced Schedule: Enjoy staggered hours and shorter Saturdays for great work-life balance.
• Modern Space: Work in a brand-new, beautifully designed clinic in the heart of Franklin.

Schedule & Pay

• Schedule: Tuesday–Saturday (Mondays Off)
• Early shifts: 7:00 AM or 8:00 AM – 1:00 PM
• Two late shifts: 12:00 PM or 1:00 PM – 5:00 PM or 6:00 PM
• Saturdays: 8:00 AM – 12:00 PM
• Pay: based on experience