Front Office Coordinator - Channahon, IL

We need to output HTML fragment with sections: About Us? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. The posting includes: - About Us (mission statement) - Position Summary (description) - Benefits Offered With This Full-time Position (list of benefits) - Essential Duties And Responsibilities (list) - Qualifications (Education, Knowledge and Technical Skills, Work Experience, Knowledge And Technical Skills (duplicate?), Language Skills, Physical Demands, Work Environment) - Salary range (Minimum Salary/Wage USD$ 16.60 Hr. Maximum Salary/Wage USD$ 23.50 Hr.) We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have About Us (maybe "About the role"? Actually "About Us" is about company, not role. Could map to "About the role"? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if content matches. We have Position Summary: could be "About the role". We'll put that under

About the role

with paragraph(s) summarizing position summary. Responsibilities: Essential Duties And Responsibilities list. Requirements: Could combine Qualifications? Actually Qualifications is separate heading. But we have both Qualifications and Skills. The instruction list includes Qualifications and Skills as separate possible headings. We need to decide where to put content. We have Qualifications section includes Education, Knowledge and Technical Skills, Work Experience, Knowledge And Technical Skills (duplicate?), Language Skills, Physical Demands, Work Environment. We also have Skills maybe overlapping with Knowledge and Technical Skills. We could treat "Qualifications" heading for Education, Work Experience, Language Skills, Physical Demands, Work Environment. And "Skills" heading for Knowledge and Technical Skills (including customer service, MS Office, insurance knowledge, EMR, HIPAA, communication, organizational skills, etc.). However the posting also has a separate "Knowledge And Technical Skills" subheading repeated. We'll combine. We need to avoid duplication and filler. Benefits: we have a detailed list; we should create

Benefits

with

• items. Pay: we have salary range; we can create

  Pay

  with paragraph stating minimum and maximum hourly wage. Schedule: not mentioned; we should not create Schedule section. We also need to include About Us? The instruction says use headings like About the role, etc. There's also an "About Us" paragraph at start. Could we include that under About the role? Probably not; but we could include a short

  about the company before the role summary? The instruction says do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. It doesn't forbid having a paragraph about the company. However the allowed headings list does not include "About Us". But we could still include a

  before the first heading? The instruction: Output ONLY the HTML fragment — no /, no markdown code fences. It didn't say we cannot have extra paragraphs outside headings. But they said "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections. It didn't forbid other content outside headings, but to be safe we could incorporate the About Us content into a paragraph under About the role heading? Might be odd. Better: We could treat "About Us" as a brief intro paragraph before the first heading. Since it's substantive and not boilerplate, we keep it. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the About Us paragraph. Thus output:

  About Us ...

  then

  About the role

  with position summary paragraph(s). Then

  Responsibilities

  with
  . Then

  Qualifications

  with maybe
  for Education, Work Experience, Language Skills, Physical Demands, Work Environment. Then

  Skills

  with
  for knowledge and technical skills. Then

  Benefits

  with
  . Then

  Pay

  with paragraph. We must avoid duplication: The Qualifications section includes "Knowledge and Technical Skills" subheading; we already have Skills heading for that. So we should not duplicate that content under Qualifications. We'll extract Education, Work Experience, Language Skills, Physical Demands, Work Environment. Check the Qualifications section text: "Qualifications Education: High School Diploma or GED Knowledge and Technical Skills: Excellent customer service skills Proficient with the use of MS Office, Outlook and Excel Knowledge of healthcare insurance benefits and coverage preferred Experience with requesting and managing customer payments preferred Work Experience 1-2 years of customer service required 1-2 years of healthcare administration preferred Knowledge And Technical Skills Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows Working knowledge of HIPAA compliance and patient privacy standards Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly Strong organizational and time management skills with attention to detail and accuracy in data entry Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements Language Skills Ability to read, write and speak English proficiently Physical Demands Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus Work Environment Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors." We need to parse. Education: High School Diploma or GED. Knowledge and Technical Skills: first list: Excellent customer service skills; Proficient with MS Office, Outlook and Excel; Knowledge of healthcare insurance benefits and coverage preferred; Experience with requesting and managing customer payments preferred. Work Experience: 1-2 years of customer service required; 1-2 years of healthcare administration preferred. Then there is another "Knowledge And Technical Skills" heading with a longer list: Demonstrated ability to deliver exceptional customer service... etc. Language Skills: Ability to read, write and speak English proficiently. Physical Demands: list. Work Environment: statement. Thus for Skills heading we should combine both knowledge and technical skills lists (the first and second). For Qualifications heading we should include Education, Work Experience, Language Skills, Physical Demands, Work Environment. We must avoid filler like "preferred" etc. Keep as is. Now Benefits list: many items. We'll output each as
  • . Pay: Minimum Salary/Wage USD$ 16.60 Hr. Maximum Salary/Wage USD$ 23.50 Hr. We should not add extra text like "per hour". Keep as given. Now About Us paragraph: "At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery ; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own. Our mission is simple yet powerful: Extraordinary people improving lives." We need to preserve punctuation and spaces. There's a weird space before semicolon? We'll copy exactly. Position Summary: "The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES)." We'll put that as paragraph(s) under About the role. Now Responsibilities list: we need to extract each duty from "Essential Duties And Responsibilities". The list starts with "The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization." That's a sentence; we could include it as a preamble paragraph before the list, but it's not a duty per se. We'll include it as a

    before the

    . Then each duty sentence after that. Duties: - Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint. - Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance. - Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement. - Collect time-of-service payments and meet established collection targets to support revenue cycle performance. - Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards. - Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction. - Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed. - Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives. - Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner. - Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team. - Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility. - Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team. - Provide Rehab Aide cross training on front office duties. Note there is some duplication: "Organizes activities..." similar to previous bullet about organizing patient milestone celebrations. We'll keep both as they appear. Now Qualifications section: We'll output a

    for Education? Could use

    for list items. We'll do
    • High School Diploma or GED
    etc. But we also have Work Experience: 1-2 years of customer service required; 1-2 years of healthcare administration preferred. We'll put as two
    • . Language Skills