Front Office Coordinator - Cartersville

Job Summary

Routinely recognized by Atlanta Magazine as the best in their field, Alliance Spine & Pain’s award-winning physicians are searching for a Front Office Coordinator to join one of their JCAHO-certified ambulatory surgery center teams where staff enjoy the perfect blend of work and play featuring a highly competitive base compensation, a generous 401k, a full range of healthcare benefits, ample paid time off and eight (8) paid holidays. This is a full-time position that offers a great benefits package!

Essential ASC Coordinator Duties And Responsibilities

• Greets patients coming into the clinic and applies armbands after verifying identity
• Creates wristbands, prints demographic sheets/chart preparation for the next day
• Changes patient status to “Patient Paperwork Status” in the schedule once they sign in
• Gives each patient a Pain Questionnaire sheet to fill out
• Asks for ID and Insurance card verification from each new patient every visit
• Ensures accuracy of patient demographics and insurance information in EMR
• Inputs ALL information from new patient packets into patient demographics
• Affords assistance in answering phones
• Schedules patient clinic appointments
• Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
• Affords assistance in scanning, if needed
• Ensures insurance selection in EMR matches the Payor ID/Claims address on the ID card
• Completes follow up calls 48-72 hours after procedures
• Completes batching process at the end of each business day
• Other duties as assigned

Essential Clinic Coordinator Duties And Responsibilities

• Warms up to patients coming into Clinic
• Prints all patient charts for next day
• Changes patient status to “Arrived” on schedule once they sign in
• Asks for ID and Insurance card verification from each new patient and once a year
• Ensures accuracy of patient demographics and insurance information in EMR
• Inputs ALL information from new patient packets into patient demographics
• Affords assistance in answering phones
• Provides patient with directions and answers patient questions as able
• Calls to confirm next day appointments
• Schedules patient clinic appointments as requested
• Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
• Adheres to Front Office Policies and Procedures
• Affords assistance in Scanning if needed
• Ensures insurance selection in EMR matches the Payor ID on insurance cards
• Reminder Verification: Verify that each patient has received their daily appointment reminder
• Chart Preparation: Prepare the clinic chart for each patient for the following day by making sure each packet contains the following: check-in packet, MRI, last office note, last UDS results and the patient’s medical summary

Education/Experience/Skills/Certifications

• High School diploma or GED required
• Six months’ medical office experience required
• Must possess PC proficiency with a working knowledge of Microsoft Office and eClinical
• Strong data entry skills
• Strong customer service skills
• Good command of the English language, both verbal and written
• Ability to work well with physicians, employees, patients and others
• Ability to work independently with detail and accuracy
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to give and receive information from patients, providers and other ASPC employees

Physical Demands

• Sit
• Use hands to finger, handle, or feel
• Talk or hear
• Reach with hands and arms
• Stand and walk
• Lift and/or move up to 50 pounds
• Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

• Noise level in the work environment is usually moderate
• Possible exposure to infectious/contagious diseases, hazardous chemicals and materials, needle sticks, blood and body fluids