Front Office Coordinator

Responsibilities

• Answer all incoming calls in a professional/courteous manner and relay any messages to appropriate staff along with any pertinent information.
• Maintain effective and timely communication with all staff.
• Check fax machine and disperse all items in a timely fashion.
• Maintain an appropriate inventory level of supplies as needed to efficiently aide in the treatment of patients and maintain efficient office duties.
• Maintains patient confidentiality with regard to medical records per company policies and procedures and assures compliance with all HIPAA guidelines.
• Maintains cleanliness and safety of the assigned area/clinic with a walk through completed daily, checking supplies during walk through.
• Greet patients in courteous and professional manner.
• Establishes weekly schedule for all patients and ensures that all new evaluations are scheduled appropriately.
• Every attempt should be made to schedule all new referrals within specified timeframe. If unable to reach patient on first day then a record of all attempts to schedule should be maintained.
• Takes referrals for new patients and assures compliance with established company policies and procedures for conversion rate.
• Performs intake procedures by supplying appropriate paperwork to patient for completion. Review to make certain all pertinent information has been completed. Copies insurance cards for patient file. Assures all necessary documentation is being processed according to the timeliness as established in the policy and procedure manual.
• Timely processes, distributes, and tracks all documentation to physicians for signature.
• Follows appropriate discharge policies and procedures completing each file for discharge.
• Meets with patient to establish budgets, discuss co-pays and advise of unusual requests for payment arrangements or problems prior to discussing with patient.
• Prepares and distributes patient schedules as necessary.
• Coordinates all office functions and staffing to assure appropriate patient treatment.
• Ensures all staff is kept informed of all changes in policies and procedures, upcoming events, meetings, etc.
• Ensures cancellations are kept to the absolute minimum where appropriate.
• Collects and processes all co-payment/deductibles, completing receipt using pegboard system and forward to Accounting on a weekly basis depending on location.
• Acts as liaison between all outside companies, vendors and TLC Rehab Inc. Follow established procedures pertaining to the care of the equipment, maintains their good working order and cleanliness.
• Prepares, maintains and cleans treatment, lobby, and kitchen areas; maintains supportive areas on a daily basis.
• Aids patients in preparation of therapy and assists with all aspects of safety during and at the conclusion of the treatment.
• Aids Therapist in performing treatment procedures pre-determined for each patient by and under the direct supervision of the Registered Physical/Occupational Therapist.
• Audits patient charts for completion of forms and preparation for final discharge audit.
• Tracks POC’s and prescriptions for compliance. Notifies Therapists of due date on POC’s.
• Other duties as assigned by the Area Manager or clinic Therapists.

Qualifications

• Nurse’s Aid Certification or equivalent health paraprofessional training.
• 1 + years experience in the rehabilitation field.
• Excellent computer skills related.
• Excellent organizational and customer service skills.
• Excellent communication skills.
• Demonstrates the ability to lift and control 60 pounds.

Pay

Pay Range: $XX-XX an hour

Benefits

• Healthcare
• Medical
• Dental
• Vision
• Life and Disability
• Retirement and Finance 401k (including company-match)
• Financial Planning Services
• Career Growth
• Employee Discounts
• Reward Programs

Skills

Not specified

Benefits

• Healthcare
• Medical
• Dental
• Vision
• Life and Disability
• Retail and Finance 401k (including company-match)
• Financial Planning Services
• Career Growth
• Employee Discounts
• Reward Programs

Schedule

Not specified

Company Information

TMC was founded in 1995 and provides physical, occupational, and speech therapy services throughout the US. TMC is committed to a standard of excellence in the quality of care that is provided to our residents and the quality of work expected in our team members.

Equal Opportunity Employer

TMC is an equal opportunity employer.