Front Office Coordinator

Overview

The Front Office Coordinator acts as the facility receptionist while answering incoming referral calls and completing admissions for patients. The incumbent is responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per related policies and procedures.

Success Profile

• Documents patient cancelation and patient “no show” as appropriate.
• Completes front end process of billing procedure ensuring all information is entered into the computer registration module.
• Obtains necessary signatures to ensure the efficient processing of data in accordance with related policies and procedures.
• Ensures all aspects of patient confidentiality are maintained at all times.
• Provides patients with appropriate HIPAA information and documentation.
• Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet.
• Performs pre-certification on all patients before visit is initiated.
• Works closely with billing personnel to obtain and verify all necessary information for billing purposes.
• Sends patient consultation reports to referral source as requested.
• Prepares and types routine correspondence, forms, letters and reports.
• Answers telephones and routes calls.
• Greets visitors and patients. Demonstrates a positive attitude. Is polite, courteous and professional.
• Distributes faxes and e-mails to the appropriate parties.
• Makes copies of correspondence and other printed matter.
• Maintains medical record in an organized manner; obtains medical records as requested/indicated.
• Maintains effective lines of communication with peers. Interfaces with other health care providers and facilities.
• Picks up and sort mail/faxes on a daily basis. Arranges for package pickup and delivery.
• Participates in staff meetings and communicates (problem solves) issues related to quality of care.
• Maintains inventory, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors.
• Maintains waiting room and ensures it is clean and free of debris.
• Escalates issues to supervisor for resolution, as deemed necessary.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Provides secretarial and administrative support as needed.
• Assists with various projects as assigned by direct supervisor.
• Performs other related duties as assigned.

Rewards

• Fresenius Medical Care offers a competitive compensation and benefits package to all of its employees.
• Benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Connect

• Learn more about Fresenius Medical Care's commitment to excellence and dedication to patient care.
• Explore our culture, values, and opportunities for growth.