Front Office Coordinator

About the role

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
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Requirements

• Education: High School Diploma or GED
• Knowledge and Technical Skills: Excellent customer service skills, Proficient with the use of MS Office, Outlook and Excel, Knowledge of healthcare insurance benefits and coverage preferred, Experience with requesting and managing customer payments preferred
• Work Experience: 1-2 years of customer service required, 1-2 years of healthcare administration preferred
• Knowledge And Technical Skills: Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment, Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy, Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows, Working knowledge of HIPAA compliance and patient privacy standards, Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly, Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly, Strong organizational and time management skills with attention to detail and accuracy in data entry, Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements, Language Skills: Ability to read, write and speak English proficiently
• Physical Demands: Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Qualifications

• Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Skills

• Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Benefits

• Medical & Rx, Dental and Vision (eligibility begins day one of employment)
• HSA, Healthcare FSA, Dependent Care FSA
• Progyny Fertility Benefit
• Critical Illness, Accident, & Hospital Indemnity Insurance
• Company Paid Basic Life / AD&D Supplemental Life Insurance (Employee, Spouse, Child)
• Company Paid Short-Term & Long-Term Disability
• Long-Term Disability Buy-Up Option
• Company Paid Maternity & Parental Leave
• Adoption & Surrogacy Expense Reimbursement
• KinderCare Discount
• Company Paid 15 days PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Additional compensation opportunities on top of base pay
• Bereavement Time Off & Resources
• Commuter: Pre-Tax Transit & Parking
• Retail 401(k) (for 21+) w/ Per-Pay Company Match

Pay

• Minimum Salary/Wage USD$ 16.60 Hr.
• Maximum Salary/Wage USD$ 23.50 Hr.

Schedule

Mon-Fri, 8:00 am to 4:30 pm or 7:30 am to 4:00 pm