Front Office Control Clerk / Front Office Lead

About the role

This role is ideal for a Front Office Agent looking to advance to management.

Responsibilities

• Manage room inventory to maximize selling opportunities
• Assign room blocks for groups and guest preferences
• Relay guest preferences to Front Office Agents
• Analyze reports to support Front Office Agents
• Aid in guest registration process
• Communicate hotel services and promotions to guests
• Coach, give direction, and train other associates

Requirements

• Experience and thorough understanding of Front Office Operations
• Refined verbal and written communication skills
• A true desire to satisfy the needs of others in a fast-paced environment