Front Office Clerk

Principal Responsibilities

• Greet patients and visitors in a courteous and welcoming manner.
• Manage patient check-ins and check-outs efficiently.
• Appointment Scheduling - Coordinate patient appointments, consultations, and follow-ups. Ensure scheduling accuracy and adherence to clinic policies.
• Handle incoming calls and emails, providing assistance, scheduling appointments, and directing inquiries to appropriate personnel.
• Maintain patient records, ensuring confidentiality and accuracy. Assist in data entry and record updates as necessary.
• Screens all clinic patients and verify their insurance coverage and eligibility. Assist patients with insurance-related inquiries and documentation.
• Process patient payments, co-payments, and insurance claims. Collaborate with billing departments to resolve billing discrepancies.
• Maintain inventory levels of office supplies and place orders as needed. Ensure adequate stock of essential items for daily operations.
• Provide administrative support to medical staff, including physicians, nurses, and technicians. Prepare patient charts, documents, and referrals as required.
• Keep the front office area clean, organized, and presentable. Ensure waiting areas are comfortable and welcoming for patients.
• Adhere to healthcare regulations, privacy laws (such as HIPAA), and organizational policies. Maintain confidentiality of patient information at all times.
• Ensure that all patients have clinic ID card, HAP or Medi-Cal card and have signed a current General Consent Form.
• Log patient names on daily register and disposition on log sheet.
• Complete designated information on various forms such as Encounter, Certification Information and Sterilization Billing Reports in accordance with requirements.
• Ensure patient clinic/cards are stamped on all the appropriate sheets/forms.
• Ensure that Medi-Cal card is photocopied and attach receipt to the Encounter Form.
• Responsible for contacting the Medical Records Department and/or pulling and filing charts as necessary.
• Fills out the Chart Request List for obtaining records from Medical Records, as assigned.
• Register clients electronically using the e-healthcare System.
• Performs other duties, as assigned.

Requirements

• Bilingual (English/Spanish) is preferred.
• One year’s experience working in a general office environment or medical facility.
• Knowledge of general office procedures.
• Typing skills at 35 words/minute.
• Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors, and medical staff.
• Strong organizational abilities with attention to detail and the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficient in using computers and basic software applications.
• Familiarity with electronic health records- Next-Gen is preferred.
• Collaborative attitude with a willingness to support colleagues and contribute to a positive work environment.
• Careful and empathetic approach towards patients, recognizing their individual needs and concerns.

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!