Front Office

About the role

Purpose of Job: Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties.

CHAS Health is committed to fostering a fulfilling career path while serving the community. All careers allow you to make an impact on patients’ lives and the greater community. The organization continues to expand operations and seeks talented, dedicated individuals to help make a difference. From the beginning, CHAS Health has strongly believed that all people have the right to high‑quality health care, aiming to remove barriers and provide evidence‑based care in convenient, neighborhood locations where everyone is treated with dignity and respect.

Pay

Compensation range: $21.92 – $31.25 per hour.

Benefits

• Annual milestone bonus for all eligible employees — $500 for every year worked, up to $5,000
• Robust health coverage with employer‑offered medical, dental, vision, long‑term care, and life insurance
• 401(k) with up to 6% employer match
• More than six (6) weeks of paid time off (PTO) annually for full‑time employees
• Tuition assistance and student loan repayment
• Up to $7,500 for childcare annually through reimbursement
• CME and license fee reimbursement

Offered benefits dependent upon employee eligibility and criteria.

Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co‑pay
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations
• Reconciles daily receipts/petty cash
• Takes patient demographics over the phone & enters into electronic health records system (EHR)
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals
• Schedules translators as needed
• Treats patients with highest respect in all functions of job and maintains patient confidentiality
• Monitors patient waiting rooms for cleanliness and security
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values

Requirements

• High school diploma or equivalent required
• Applicable additional schooling and/or formal training preferred
• Customer service and multi‑line telephone experience preferred

Skills

• Computer skills required
• Ability to spell accurately
• Able to clearly communicate information to patients and gather information from patients
• Basic math skills to calculate patient payments
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required

Physical demands

Front Office staff are required to stand, sit, and be mobile one‑third to two‑thirds of the time. They are required to use hands to finger, handle or feel over two‑thirds of the time; while reaching with hands and arms occurs one‑third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one‑third of the time. Communicating by talking/hearing occurs over two‑thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one‑third of the time up to 25–40 pounds. Rarely is there a need to lift more than 41 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core values

• Social Responsibility
• Patient‑Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun