Front Office Associate

About the role

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Responsibilities

• Registration (55%): Greet and check-in patients scheduled for imaging services; process payments and copays as needed; answer phones and handle calls efficiently and friendly; field phone calls appropriately for Center Team Members; act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information; maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup; order office supplies as needed; maintain supply of patient information sheets; push patient imaging via electronic interfaces; complete patient appointment confirmation calls and provide preparation instructions to patients; fax/scan reports, billing information, and medical release forms as requested.
• Scheduling (20%): Arrange transportation, interpreters, and hotel accommodations for patients when appropriate; enter and submit patient exam orders; verify patient exam orders match exam schedules; schedule referrals and ensure proper authorizations are obtained; schedule walk-in patients; process requests for image orders and CDs from both referring physicians and patients; maintain an up-to-date and accurate database of all current and potential referring physicians.
• Insurance (20%): Verify patient's insurance coverage; pre-certify all patient exams with the patient's insurance company; obtain insurance authorizations; apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments; facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
• Other tasks (5%): Completes other tasks and projects as assigned.

Requirements