Front Office Associate

RAYUS now offers DailyPay! Work today, get paid today!

Pay

The pay range for this position is $16.09-$23.27 based on direct and relevant experience.

Schedule

This is a casual/temporary position working various shifts Monday–Friday between the hours of 6:30am–5:00pm and Saturday day shifts, as needed. Flexible schedule.

Responsibilities

• Registration (55%)
  • Greet and check-in patients scheduled for imaging services; process payments and copays as needed
  • Answer phones and handle calls in an efficient and friendly manner
  • Field phone calls appropriately for Center Team Members
  • Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup
  • Order office supplies as needed
  • Maintain supply of patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions to patients
  • Fax/scan reports, billing information, and medical release forms as requested
• Scheduling (20%)
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensure proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from both referring physicians and patients
  • Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance (20%)
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following Company guidelines
• Complete other tasks and projects as assigned (5%)

Requirements

• High School Diploma or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel

Qualifications (Preferred)

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

About the Company

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology, and services—all to provide the highest level of patient care possible. We bring brilliance to health and wellness.

Benefits

We offer benefits (based on eligibility) including:

• Medical, dental, and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay

DailyPay implementation is contingent upon initial set-up period.