Front Office Associate

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The role supports the radiology team’s mission to shine light on radiology as a critical first step in diagnosis and treatment.

Pay

$19.00 – $25.00 per hour, based on direct and relevant experience. DailyPay is available (work today, get paid today).

Schedule

Part‑time (20‑29 hours per week). Shifts are Saturday and Sunday, 7:00 am – 5:00 pm.

Responsibilities

• Registration (55%): Greet and check‑in patients scheduled for imaging services; process payments and copays as needed; answer phones and handle calls efficiently and friendly; field phone calls appropriately for Center Team Members; act as liaison between imaging technologists and patients, relaying messages about scanner status and clinic information; maintain organization of the front office lobby (magazines, coffee supplies, general cleanup); order office supplies as needed; maintain supply of patient information sheets; push patient imaging via electronic interfaces; complete patient appointment confirmation calls and provide preparation instructions; fax/scan reports, billing information, and medical release forms as requested.
• Scheduling (20%): Arrange transportation, interpreters, and hotel accommodations for patients when appropriate; enter and submit patient exam orders; verify patient exam orders match exam schedules; schedule referrals and ensure proper authorizations are obtained; schedule walk‑in patients; process requests for image orders and CDs from referring physicians and patients; maintain an up‑to‑date and accurate database of all current and potential referring physicians.
• Insurance (20%): Verify patients' insurance coverage; pre‑certify all patient exams with the insurance company; obtain insurance authorizations; apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization prior to appointments; facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.
• Other (5%): Complete other tasks and projects as assigned.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel).
• Preferred: previous medical office experience; medical terminology and office background; insurance knowledge; bilingual ability.

Benefits

• Medical, dental, and vision insurance (based on eligibility).
• 401(k) with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• PTO and holiday pay.
• Additional benefits listed on the company career page.