Front Office Associate

About the role

As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Responsibilities

• Registration
  • Greet and check-in patients scheduled for imaging services; process payments and copays as needed
  • Answer phones and handle calls in an efficient and friendly manner
  • Field phone calls appropriately for Center Team Members
  • Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
  • Order office supplies as needed
  • Maintain supply of patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions to patients
  • Fax/scan reports, billing information, and medical release forms as requested
• Scheduling
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensure proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from both the referring physicians and patients
  • Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Complete other tasks and projects as assigned

Schedule

Part-Time position working 36 hours per week; Monday, Tuesday and Thursday 9:30 AM–10:00 PM.

Requirements

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Benefits

• Medical, dental and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• Paid Time Off and holiday pay