Front Office Associate

Job Summary

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both patients and the dental team. You’ll be empowered with training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well‑being of the community.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go‑to point of contact.
• Deliver outstanding customer service and ensure each guest has a positive experience.
• Efficiently manage appointment confirmations and adjust schedules to keep operations running smoothly.
• Coordinate financial agreements and ensure clarity for guests.
• Maintain a clear, organized, and inviting office environment for both guests and team members.
• Assist with other tasks as needed to support the office and team.

Requirements

• A welcoming smile and positive attitude that makes every guest feel at home.
• Exceptional communication and customer service skills to foster strong connections with guests.
• A passion for serving and engaging with guests, ensuring their needs are met with care.
• Willingness to travel to newly acquired offices as needed.

Benefits

• Medical insurance.
• Discounted dental benefits for the employee, spouse, and dependent children.
• Paid holidays.
• Paid Time Off (PTO).
• 401(k) retirement plan.
• Employee scholarship program.