Front Office Associate

About the role

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensure each guest has a positive experience
• Efficiently manage appointment confirmations and adjust schedules to keep things running smoothly
• Coordinate financial agreements and ensure clarity for guests
• Maintain a clear, organized, and inviting office environment for both guests and team members
• Assist with other tasks as needed to support the office and team

Requirements

• A welcoming smile and positive attitude that makes every guest feel at home
• Exceptional communication and customer service skills to foster strong connections with guests
• A passion for serving and engaging with guests, ensuring their needs are met with care
• Willingness to travel for DeNovo offices (newly acquired locations)

Benefits

• Medical insurance
• Discounted dental benefits for the employee, their spouse, and dependent children
• Paid holidays
• Paid Time Off (PTO)
• 401K retirement plan
• Employee scholarship program

About Us

At Ideal Dental, we’re on a mission to revolutionize dental care. Established in 2008, we’re one of North America's fastest-growing dental groups, clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.