Front Office Associate

About the role

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community. Ideal Dental is a clinician‑founded, clinician‑led group dedicated to patient‑centered care, innovation, and growth, offering opportunities to work with cutting‑edge technology and expand your skills in a supportive, positive environment.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensuring each guest has a positive experience
• Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly
• Coordinating financial agreements and ensuring clarity for guests
• Maintaining a clear, organized, and inviting office environment for both the guests and team members
• Assisting with other tasks as needed to support the office and team

Requirements

• A welcoming smile and positive attitude that makes every guest feel at home
• Exceptional communication and customer service skills to foster strong connections with guests
• A passion for serving and engaging with guests, ensuring their needs are met with care
• DeNovo Offices: New acquired offices may require travel

Benefits

• Medical insurance
• Discounted dental benefits for the employee, their spouse, and dependent children
• Paid holidays
• Paid Time Off (PTO)
• 401K
• Employee scholarship program