Front Office Associate

About the role

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensure each guest has a positive experience
• Efficiently manage appointment confirmations and adjust schedules to keep things running smoothly
• Coordinate financial agreements and ensure clarity for guests
• Maintain a clear, organized, and inviting office environment for both the guests and team members
• Assist with other tasks as needed to support the office and team

Requirements

• A welcoming smile and positive attitude that makes every guest feel at home
• Exceptional communication and customer service skills to foster strong connections with guests
• A passion for serving and engaging with guests, ensuring their needs are met with care
• For DeNovo offices: Newly acquired offices may require travel

Benefits

• Medical insurance
• Discounted dental benefits for the employee, their spouse, and dependent children
• Paid holidays
• Paid Time Off (PTO)
• 401K
• Employee scholarship program

About Us

At Ideal Dental, we’re on a mission to revolutionize dental care. Established in 2008, we’re one of North America's fastest-growing dental groups, clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth. We’re committed to helping you grow professionally, providing opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work.