Front Office Assistant-Maitland-Afterhours-Orlando Health Physician Associates

Position Summary

Orlando Health Physician Associates is a large primary care provider network within the Orlando Health system. Providers cover a wide range of specialties including family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. They offer comprehensive care from childhood to aging, and can coordinate care across the Orlando Health system.

Responsibilities

• Schedules patient appointments according to practice-specific protocols and patient preference, including obtaining necessary pre-certification and authorization.
• Processes accurate and complete patient demographic and insurance information.
• Handles requests for medical records in accordance with Orlando Health and department policies.
• Adheres to and ensures compliance with Orlando Health and OHPE policies and procedures.
• Uses office equipment and technology competently and answers phone calls professionally.
• Demonstrates commitment to excellence and actively improves patient satisfaction.
• Maintains professional interactions with patients and families.
• Maintains regular, punctual attendance and complies with Orlando Health policies.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Shows awareness of legal issues, patient rights, and regulatory compliance.
• Efficiently uses supplies and assists with billing as needed.

Qualifications

• High school graduate or equivalent.
• Six (6) months experience in a clerical office, general business, or customer service setting.