FRONT OFFICE ASSISTANT I (TEMP - 6 Months)

About the role

The Front Office Assistant I performs a variety of general clerical duties and special projects.

Responsibilities

• Greets and checks in patients, including handing out questionnaires/files, scanning insurance cards, and collecting co-payments.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients to remind them of upcoming appointments.
• Verifies and updates patient insurance and billing discrepancies.
• Informs and refers patients of NEMS’ services and programs.
• Conducts periodic updates of demographic and financial data.
• Transfers triage patients to the Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and sends out mailings.
• Assists in outreach projects.
• Covers staff members at other clinic sites.
• Submits all PCP change requests in EHR for approval.
• Checks, responds to, and forwards patient portal messages as necessary to close them out.
• Rotates to other clinic sites or medical departments as required.
• Performs other job duties as required by manager/supervisor.

Requirements

• Completion of a high school certificate or equivalent required.
• Must be proficient in computers.
• Must be detail-oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Language

• Must be able to fluently speak, read, and write English.
• Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, and other languages may be required depending on location.
• Fluency in other languages is an asset.

This is an FLSA non-exempt position and not an OSHA high-risk position.