Front Office Assistant General Surgery
Total Rewards
OSF HealthCare provides Mission Partners with a comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well‑being offerings focused on the whole person and aligned with their current stage of life and career.
Expected pay for this position is $17.66 – $19.63/hour. Actual pay will be determined by experience, skills, and internal equity. This is an hourly position.
Overview
The Front Office Assistant provides exceptional customer service throughout every interaction with patients, families, and their support systems. As the face of the office, this role creates a patient‑first environment and an excellent first impression of OSF’s services, whether over the phone or in person.
Performs a variety of reception and clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff, and insurance companies to ensure patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior authorizations, and handles incoming and outgoing patient calls, co‑pay collection, and appointment and procedure scheduling.
Qualifications
Required
- High School diploma or GED equivalent
- Customer service experience
- Typing, filing, and telephone skills
- Basic Microsoft application proficiency
- Excellent customer service skills
Preferred
- Basic knowledge of medical terminology, ICD‑10 and CPT codes
- Electronic Medical Record experience