Front Office Assistant (FOA) – Orthopedics

Total Rewards: OSF HealthCare offers a comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person.

Pay

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills, and internal equity.

Schedule

This is an hourly position with no nights, weekends, or holidays, supporting a great work-life balance.

Benefits

• BCBS Medical, Dental, and Vision coverage
• Tuition reimbursement for further education
• 401k with a $1 per $1 match on the first 5% of salary

About the Role

The Front Office Assistant provides exceptional customer service throughout interactions with patients, families, and their support systems. As the face of the office, they create a patient-first environment and ensure a positive first impression of OSF’s services, whether over the phone or in person.

This role performs a variety of reception and clerical duties in a medical practice front office, adhering to department guidelines for scheduling and registration. The Front Office Assistant collaborates with patients, providers, office staff, and insurance companies to meet patient needs, communicates with insurance companies to determine benefits, completes prior authorizations, and handles incoming and outgoing patient calls, co-pay collection, and appointment scheduling.

Responsibilities

• Provide exceptional customer service to patients, families, and external customers
• Perform reception and clerical duties in a medical practice front office
• Adhere to department guidelines for scheduling and registration
• Collaborate with patients, providers, office staff, and insurance companies
• Communicate with insurance companies to determine patient benefits and complete prior authorizations
• Handle incoming and outgoing patient calls
• Collect co-pays and schedule appointments and procedures for patients

Requirements

• High school diploma or GED equivalent
• Customer service experience
• Typing, filing, and telephone skills
• Basic proficiency in Microsoft applications
• Excellent customer service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Experience with Electronic Medical Records (EMR)