Front Office Assistant Cardiovascular Institute
About the role
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
Responsibilities
- Provide exceptional customer service to patients, families, and support systems.
- Serve as the face of the office, creating a patient‑first environment.
- Perform reception/clerical duties in a medical practice front office.
- Adhere to department guidelines for scheduling and registration.
- Collaborate with patients, providers, office staff, and insurance companies to meet patient needs.
- Communicate with insurance companies to determine patient benefits and complete prior‑authorizations.
- Handle incoming and outgoing patient calls.
- Collect co‑pays.
- Schedule appointments and procedures.
Qualifications
Required: High School or GED equivalent; Customer service experience; Typing, filing, telephone skills; Basic Microsoft application proficiency; Excellent Customer Service skills.
Preferred: Basic knowledge of medical terminology, ICD-10 and CPT codes; Electronic Medical Record experience.
Pay
Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity.