Front Office Assistant

Responsibilities

• Travel to and provide front office support at various clinic locations based on staffing needs.
• Maintain flexibility to adapt quickly to different teams, systems, and clinic processes.
• Greet patients and visitors in a professional and welcoming manner.
• Answer phones and route calls appropriately.
• Assemble and maintain all patient information folders and clinical records for new and existing patients in a timely and consistent manner.
• Perform patient scheduling and intake processes accurately.
• Ensure accurate documentation to support timely and correct billing.
• Verify insurance coverage and communicate with insurance companies as needed, including providing requested medical information.
• Process and distribute incoming/outgoing mail.
• Fax and/or process Plans of Care, progress notes, and other communications to physician offices and referral sources.
• Collect insurance co-payments and manage point-of-service transactions.
• Ensure documentation of all patient care activities is complete and compliant.
• Adhere to all established policies, procedures, and clinic-specific workflows.
• Communicate effectively with clinic staff and leadership to ensure continuity of operations across locations.
• Assume additional responsibilities as assigned by the Area Office Manager or Clinic Director.

Qualifications

• Requires a high school diploma, or GED.
• One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred.
• Strong attention to detail and accuracy a must.
• Strong interpersonal skills with a focus on exceptional customer service required.
• Computer experience in windows, spreadsheets, and word processing preferred.