Front Office Agent– Grand Gardner Hotel

About the role

The Front Office Agent will be responsible for delivering exceptional guest service by managing room bookings, handling guest check-ins and check-outs, and providing comprehensive concierge support. This role serves as the primary point of contact for guest inquiries regarding the hotel’s amenities and the local Valparaiso area.

Responsibilities

• Maintain strict confidentiality of guest information
• Promote on-site dining and spa services
• Resolve requests or complaints promptly
• Ensure the security of keys and cash handling procedures

Requirements

• Proficiency with Property Management Systems (PMS) and Microsoft Office
• Able to handle point-of-sale transactions and multi-line phone systems accurately
• Excellent communication skills
• Physical ability to remain standing for up to 8 hours while moving quickly to meet guest needs
• Prior experience in a boutique hotel or high-end service environment preferred

Qualifications

• High school diploma or equivalent
• Experience in a hospitality or customer service role

Skills

• Customer service orientation
• Attention to detail
• Problem-solving skills
• Ability to work independently and as part of a team

Benefits

• Employee Stock Ownership Plan (ESOP)
• Stock Issued Annually
• Accrued Paid Time Off & Holiday Pay
• Health, Dental, & Vision Insurance
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

Pay

Pay starts at $14.84/hour - $18.00/hour

Schedule

Flexible scheduling whenever possible

Contact

If you are seeking an outstanding career opportunity, visit the Urschel careers link directly at http://www.urschel.com/careers or find us on Facebook or LinkedIn.

EEO/Veteran/Disability
Date Posted: 6/23/2026