FRONT OF THE HOUSE TEAM MEMBER

Non-exempt, hourly position starting at $16.90 per hour plus tips.

About the Role

Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member’s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.

Responsibilities

• Leads through service and supports the entire Restaurant team.
• Demonstrates integrity, values, and commitment consistent with the Company’s Mission, Vision, and Values.
• Maintains a Team and Guest focus every shift by showing Respect and Loyalty to the entire team.
• Works as a team player with Managers, Heart of the House, and Front of the House Team Members to achieve common goals.
• Ensures Points of Service and service standards are maintained through personal interaction with guests.
• Engages with guests to exceed expectations and partners with Managers in guest recovery interactions.
• Participates in preorder taking, entering orders into POS, and packing equipment and food.
• Adheres to all Health Department and sanitation standards, keeping the restaurant clean and inviting.
• Attends all scheduled team meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the General Manager or management team.

Requirements

• Experience in a Fast Casual Restaurant preferred, but not required.
• Passionate, fun, positive, and results-oriented.
• Organized and detail-oriented with exceptional communication skills.
• Must be able to read and speak English.
• At least 16 years of age.
• Able to reach, bend, stoop, and frequently lift up to 35 pounds (team lifting required for anything over 35 pounds).
• Able to work in a standing position for long periods (up to 8 hours on occasion).
• Able to work in a fast-paced environment.
• Able to hear with 100% accuracy and see 20/20 with correction.
• Must have or obtain California Food Handler and Responsible Service certifications before starting; certification must be maintained throughout employment.

Uniform Requirements

• Clean non-slip shoes.
• Socks must be worn.
• Clean black non-denim pants.
• Clean company-supplied shirt, nametag, and apron.
• Daily bathing and use of deodorant.

Our Values

• We lead through service.
• We care for each other and value our relationships.
• We care for our guests and community.
• We treat everyone with equal dignity and respect.
• We are committed to excellence and have integrity in all that we do.
• We have FUN while we work.
• We are a team driven by loyalty and mutual support.
• We are committed to the ongoing development of each other.
• We empower through praise and accountability.
• We are Happy To Serve.

Pay

$16.90 per hour plus tips.