Front Of The House Shift Leader

About the role

We are a lifestyle brand on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers. We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment
• Ensure compliance with all food safety laws and sanitation regulations
• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level
• Responsible for covering all shifts and supporting stations
• Responsible for organizing, scheduling and supervising shifts of team members
• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests
• Assign duties to team members based on their roles and skills to optimize productivity
• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency
• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement
• Handle employee requests and address any concerns
• Train new and existing team members on their roles and responsibilities to ensure high performance
• Uphold company policies, as well as health, safety, and employment standards
• Perform other duties as assigned to support overall store operations

Requirements

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
• High School Diploma or GED required; 2 years of college preferred
• Minimum 1 year of experience in management in a hospitality environment
• Exceptional communication, organizational, and problem-solving skills
• Local/municipal requirements, such as Food Handler certification required
• Experience with guest services management and demonstrates leadership abilities
• Flexibility to work closing shifts and during weekends
• Must be able to frequently lift and or move up to 50 pounds
• Bilingual proficiency (English and Spanish) is a plus
• Able and willing to close the restaurant as needed, by following all closing procedures

Benefits

• Health & Wellness – Medical, Dental & Vision, and more!
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match