Front of the House Restaurant Supervisor

Responsibilities

• Guest Engagement - conduct table touches to ensure guests are having an enjoyable and memorable dining experience and address any concerns in a timely manner.
• Team Leadership - train, mentor, and guide FOH team members to maintain high service standards in alignment with Brand and company expectations.
• Safety and Compliance - Ensure all safety protocols are followed including food safety, sanitation standards, proper handling of equipment, and has the ability to obtain and maintain necessary alcohol service certifications or training required by local/state/company regulations. Report safety related incidents in a timely fashion to appropriate personnel.
• Communication - maintain clear and effective communication within the restaurant and with other departments of the hotel.
• Operations - assist with cash handling, knowledge of food and beverage menus, ordering, inventory, assist with scheduling, assist with time edits, payroll and reporting of gratuities, working as a hands-on supervisor when there are staffing and service shortages, ability to troubleshoot and problem solve various scenarios within guest service in the FOH.

Requirements

• Prior experience in a supervisory or leadership role in a restaurant or food service setting.
• Strong communication and interpersonal skills.
• Ability to manage and train staff effectively.
• Knowledge of safety and sanitation protocols.
• Must be able to obtain and maintain alcohol service certification as required by law.
• Basic cash handling experience preferred.

Qualifications

• Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits

• For all team members: eligibility to enroll in the 401(k) after 6 months of service, 100% match at 3% contributions, 50% up to 5%, paid Time Off – Sick & Vacation, Holiday Pay, growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties, travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.
• For regular full time team members/leadership team: medical, dental, and vision insurance, opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance, flex spending.

Schedule

Flexible scheduling that will include evenings, weekends, and holidays as the business needs.

Pay

Details on pay structure not specified in the job posting.