Front of House Team Member

About the Role

At Mighty Quinn’s, a Wonder restaurant, the Front of House (FOH) Team Member plays an essential role in creating an outstanding guest experience while delivering friendly, efficient service. Every FOH Team Member is cross‑trained across multiple stations—including cutter, sides, cashier, and expeditor—to ensure operational excellence. The position is available at the MQ Greenwich BBQ location and can be full‑time or part‑time.

Pay

Pay Rate: $15.00 per hour plus tips (post‑training).
Training Pay Rate: $17.00 per hour for a 4‑week training period.

Benefits

• Employee discount
• Paid time off (PTO)
• 1.5× pay on company holidays
• Medical, dental, and vision insurance
• 100% employer‑paid life insurance
• 401(k) retirement plan
• Employer Health Savings Account (HSA) match
• Employee stock
• Opportunities to grow into a Line Leader role
• Potential for additional benefits that vary by state and hours worked

Responsibilities

All employees are expected to fully and satisfactorily complete all applicable shift duties.

• Set up the line and prepare it for service.
• Engage in direct customer service to ensure accurate, timely preparation of food orders.
• Facilitate customer purchases by processing cash and credit‑card transactions.
• Maintain cleanliness of the dining room and all service‑line equipment.
• Complete breakdown and cleaning of the line at shift end.
• Perform any other tasks customarily required of a FOH food‑service employee.
• Demonstrate a willing attitude to go above and beyond for guests.
• Work cooperatively with co‑workers to build effective team spirit.

Shift Duties

• Opening Duties
  • Remove chairs from tables and arrange tables and chairs neatly.
  • Fill BBQ growlers (one bottle per four chairs) and place on tables.
  • Clean and empty garbage receptacles; ensure stainless tops are in place.
  • Clean all glass surfaces (doors, windows, sneeze guard).
  • Clean the back wall outside the kitchen door near the bathrooms.
  • Stock and clean bathrooms.
  • Fill soda machine with ice, set up soda station and beer taps.
  • Brew tea (5 tea bags per brew) and turn on hot and cold holding tables.
  • Stock sides lowboy and prepare backups for the day.
  • Set up sani‑buckets, napkins, kitchen supplies (2 oz cups, lids), wine bottles, fry cups, paper goods, containers, utensils, and simple syrup for iced tea.
  • Prepare trays, paper liners, and extra serving utensils.
• Throughout the Shift
  • Provide accurate, friendly, and efficient customer service.
  • Communicate orders clearly to back‑of‑house team members.
  • Perform all POS functions, including cash handling, with confidence and accuracy.
  • Answer customer questions and handle stressful situations with patience and professionalism.
  • Communicate openly with team members and Line Leaders about any questions or challenges.
• Closing Duties
  • Put chairs up on tables, sweep floors (including front vestibule and wood room), and mop restaurant floor.
  • Empty and replace garbage cans; clean stainless tops with hot soapy water and sanitize.
  • Bring all dirty trays to the washer and fully clean glass surfaces.
  • Restock the line, register area, and backups.
  • Clean kitchen window door, surrounding walls, drink cooler, and soda machine (including metal taps and sides).
  • Wrap leftover ketchup for next day and clean soda machine components.
  • Clean back‑up fridge, stainless surfaces, drains, hand sinks, and I‑Pad screens.
  • Restock sides in clean pans, wrap, date, and refrigerate.
  • Complete all duties before, during, and after the shift; inform a Line Leader if additional tasks are needed.

Qualifications

• 6+ months of experience in a fast‑paced kitchen or customer‑facing role.
• Ability to work with speed, accuracy, and strong attention to detail.
• Solid organization, clear verbal communication, and ability to follow directions.
• Team‑oriented with basic knowledge of food safety and sanitation practices.
• Willingness to learn multiple stations and cross‑train.

Requirements

• Must be 18 years old and legally authorized to work in the United States.
• Must be able to lift 50 lb and stand for a full shift.
• Ability to frequently bend, stoop, kneel, crouch, reach, and lift.
• Weekend availability required.
• Food Handler Certification (or willingness to obtain) if required by state, county, or local health departments.