Front of House Supervisor

Duties & Responsibilities

• Supervise all Food & Beverage Outlet operations.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Manage guest queries in a timely and efficient manner.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Assist other departments wherever necessary and maintain good working relationships.

Knowledge & Experience

• Bar experience.
• Server experience.
• Ability to work with cash.
• Skill in the use of computers and related software applications.
• Knowledge of food.
• Minimal knowledge of POS systems (Micros).
• Strong communication skills.
• Ability to be tactful and diplomatic with public and staff.
• Ability to interpret a variety of instructions furnished in written, oral or diagram form.
• A high regard for customer service and the ability to perform in a fast-paced environment.

Work Environment/Physical Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Hours/Shifts: Due to the type of business, you must be able to work nights, weekends, special occasions, and holidays.
• Other: Victory Casino Cruises has a no visible tattoo policy. For this position you must be clear of all visible tattoos.