Front of House Supervisor

About the role

Provide leadership and guidance to team members to achieve performance targets. Collaborate with other departments to ensure seamless workflow and quality service delivery, while promoting a positive and inclusive team culture.

Responsibilities

• Monitor and evaluate team performance, providing regular feedback and coaching.
• Identify and resolve operational issues and guest concerns promptly.
• Foster associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods of time, including maneuvering up and down stairs.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – for those who qualify.