Front of House Supervisor

Responsibilities

• Lead and direct FOH operations during assigned shifts
• Act as the primary floor leader during service
• Maintain smooth guest flow and table turns
• Monitor pacing of service between FOH and BOH
• Make real-time operational decisions during busy periods
• Serve as the escalation point for servers and hosts
• Greet and interact with guests as needed
• Resolve guest complaints or service issues promptly
• Handle guest recovery situations professionally
• Monitor dining room atmosphere and hospitality standards
• Aid in maintaining cleanliness and presentation standards in guest-facing areas
• Conduct or assist with pre-shift meetings
• Assign server sections, side work, and support duties
• Direct hosts on seating strategy and reservation flow
• Monitor staff performance during shifts
• Coach employees in real time on service standards
• Aid in training and onboarding of new FOH staff
• Reinforce company policies and procedures
• Help maintain morale and professionalism during service
• Oversee reservation pacing and waitlists
• Cook up table assignments and large party accommodations
• Balance server sections and rotation fairness
• Monitor turn times and seating efficiency
• Adjust floor plans based on operational needs
• Ensure proper opening procedures are completed
• Verify dining room/bar readiness before service
• Oversee accurate completion of closing side work
• Confirm end-of-night reports are completed properly
• Secure restaurant/bar areas as assigned
• Monitor bar service speed and presentation
• Ensure alcohol service compliance
• Help monitor inventory levels for: CO2 syrups, garnishes, beer/wine/liquor, glassware
• Communicate low inventory or operational issues to management
• Jump into service roles as needed during volume periods
• Run food bussing tables, seat guests, expo support, assist bartenders
• Communicate operational issues to managers
• Aid in maintaining cleanliness and safety standards
• Aid in incident documentation if needed
• Review time punches for shift accuracy
• Approve breaks
• Document attendance/tardiness issues
• Aid in shift notes or manager logs
• Participate in inventory counts
• Track labor during shifts

Qualifications

High school diploma or equivalent required. Minimum 1 year of experience in front of house operations preferred. Must have strong communication and leadership skills. Proficiency in Microsoft Office is helpful.