Front Of House Supervisor

Duties & Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service to ensure high-caliber hospitality in all areas
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• Build and inspire the BCIH team and be an effective coach; elevate staff for growth and assist them in reaching goals by establishing performance expectations and enforcing accountability
• Uphold core values in our Team Development plan by reinforcing “How We Roll” throughout with interviewing, hiring, onboarding, coaching, and disciplining & terminating as appropriate with oversight from the General Manager and in accordance with company policies
• Conduct orientation, explain the Big Chill philosophy, and oversee the training of new employees
• Delegate responsibilities & provide direction to employees regarding operational/procedural issues to ensure excellent service is consistently achieved and ensure all staff have the right tools, knowledge & equipment to do their jobs safely and effectively
• Provide strong presence in local community and high level of community involvement by restaurant & staff
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed and labor cost objectives are met
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Investigate, respond to and resolve complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Ensure that proper security procedures are in place to protect employees, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents and complete accident reports promptly in the event that a guest or employee is injured

Qualifications

• 3+ years hospitality experience with demonstrated managerial expertise
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Must be eligible to work in the United States and possess a valid driver’s license with reliable transportation to & from work
• Must be ServSafe certified and will uphold all ServSafe guidelines
• Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life; some nights & weekends required
• Professional appearance, punctual, reliable

Hours & Pay

This position pays $20-25/hour based on experience with awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe!

Benefits for salaried team - PTO & vacation, health insurance & wellness resources

Paid time off & perks for full time hourly employees

Unlimited growth potential with vast career opportunities

Travel & adventure opportunities

Team events & outings

Local lifestyle perks like paddleboarding & kayaking discounts

Professional leadership development and continuous coaching, training, and mentorship

Food, beverage & retail discounts

Celebrate Wellness program dedicated to supporting employee wellness

...and tons more!