Front of House Supervisor

Responsibilities

• Supervise, support, and motivate front-of-house staff including cashiers, servers, and bartenders.
• Assign stations and duties to ensure efficient service flow.
• Monitor staff performance and provide coaching, feedback, and training.
• Train and schedule team members.
• Handle employee concerns and escalate issues when necessary.
• Perform duties of cashier, server, and bartender as needed.
• Ensure all guests receive friendly, prompt, and attentive service.
• Resolve customer complaints quickly and professionally.
• Maintain a welcoming, family-oriented environment.
• Ensure staffing meets guest flow requirements.
• Oversee opening and closing procedures.
• Ensure cleanliness and organization of dining areas, bar, pool area, and service stations.
• Monitor wait times and table turnover to maximize efficiency.
• Coordinate with kitchen staff to ensure timely and accurate order delivery.
• Supervise cashiers and oversee cash handling procedures.
• Ensure accuracy in transactions, register balancing, and end-of-shift reports.
• Enforce responsible alcohol service standards for bartenders.
• Ensure compliance with health, safety, and sanitation regulations.
• Monitor front-of-house supplies including the bar (menus, utensils, beverages, etc.).
• Perform inventory, inventory control, and ordering for front-of-house.

Qualifications

• Previous experience in a restaurant or hospitality leadership role preferred.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong POS system and computer skills.
• Able to work a flexible schedule.
• Excellent customer service and problem-solving abilities.
• Strong business math and cash handling skills.
• Availability to work evenings, weekends, and holidays.

Benefits

• Competitive pay.
• Complete benefits program including medical, dental, and vision insurance.
• 401(k) plan with company match.
• Excellent PTO plan and 9 paid holidays.
• Opportunities for growth and advancement.
• Supportive, team-oriented work environment.