Front of House- Prairie Village

About the role

Our Front of House team is accountable for providing amazing experiences for our guests. This is achieved through what we call Relentless Hospitality. Our Front of House positions should exuberate our hospitality standards, listed below.

Responsibilities

• Delivering Relentless Hospitality to all guests seated at the bar is fundamental to this role.
• From the initial welcome to close out- you are accountable for the experience of that guest.
• Responsible for preparing and serving a variety of beverages for the bar and restaurant.
• Ensure that drinks are made accurately and consistently according to recipes, correct glassware is being used and that it is clean, and beers are being poured properly.
• Have an in-depth understanding of our food and beverage menus.
• Understand different types of alcohol and how to serve them responsibly.
• Stay up to date on all the latest beer and menu releases.
• Keep the bar full & organized of all inventory of alcohol, mixers, garnishes and other supplies.
• Keep the bar area clean and well maintained.
• Accurately record and convey customer orders into the Point of Sale.
• Deliver food promptly and correctly.
• Relay any issues quickly.
• Always be upselling in a caring way- suggest appetizers, beer pairings, dessert, to go beer.
• Must not be afraid to suggest new things to guests.
• Assist team in running food and drinks, bussing tables, helping clean.
• Greet guests and help customers look for and purchase merchandise and other items at the stand.
• Keep the merchandise store and beer coolers stocked and organized throughout the day.
• Fold, fill and organize merchandise products throughout the entire shift.
• Complete opening and closing duties as assigned.
• Answer phones professionally and convey accurate information.
• Ensure the restaurant is being opened in tip-top condition and that opening and closing duties are being completed by staff.
• Responsible for pre-shifts being conducted every shift to ensure everyone is updated with the plan for the day.
• Educate staff on events, menu and new releases.
• Ensure enough staff are on to cover shift needs, make cuts if there is too much coverage.
• Maintain a safe, clean and welcoming environment.
• Continually use active management to coach, train and engage staff.
• Problems will happen everyday, and you must be able to look at the problem from a root cause view, not get overwhelmed, and take steps to correct it.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience working in a high volume restaurant or taproom preferred.
• If starting as a server or bartender, you must have prior serving or bartending experience.
• Must be of legal age to serve and bartend per state law.
• Must have current IPACT certification if located in Iowa; we will have other alcohol training in other states.

Skills

• Customer Focused
• Positive attitude
• Team player approach
• Detail oriented
• Thorough and Organized
• High performing with the ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals.
• Contribute to and exemplify Big Grove values, vision, standards, and culture.
• Work Environment
• Physical Demands

Benefits

The business is open 7 days a week during many different parts of the day. Evening and weekends are a key requirement.

Pay

Pay varies based on experience and qualifications.

Schedule

Schedules will be posted 2 weeks prior to allow time for employees to be informed of work requirements. The business is open 7 days a week during many different parts of the day. Evening and weekends are a key requirement.