Front of House Manager - Midlothian

About the role

As our Front of House Leader, you are responsible for making sure our customers have the best experience possible at Roots. This includes ensuring we serve delicious food quickly, make customers feel awesome when they walk into Roots, and keep the restaurant clean and stocked at all times. As a Front of House Leader, your success will be entirely dependent on the success of your Front of House crew. As a result, you will get to know our Front of House crewmembers very well both personally and professionally, train them relentlessly, and support them in achieving the goals they have at Roots. Our leaders are humans who are loved by their crew--and can successfully lead and develop teams to run the best restaurants possible.

Responsibilities

• Communicate the vision for Roots culture actively to your crew to ensure that your Roots Natural Kitchen is a special experience day-in and day-out
• Collaborate with your Leadership Team and crew to make Roots an awesome place to be every single day
• Work with your entire Leadership Team each to improve your crew’s leadership skills. This requires a desire to really understand what makes people tick, how to connect with, motivate, and inspire them to reach their absolute best
• Ensure your crew members receive excellent, hands-on training and are supported throughout the entire training process
• Lead and constantly coach your crew on how to run excellent shifts day-in and day-out, with a focus on creating amazing experiences and serving awesome food
• Have a relentless focus on providing incredible customer experiences and paying attention to all the details
• Ensure your crew is hyper-aware of food safety practices and be diligent in ensuring all food safety standards are maintained all the time
• Master all front of house positions (line, grill, catering/app)
• Maintain positive and cheerful attitude during all scheduled shifts

Skills, Experience, and Requirements

• Prior restaurant management experience preferred
• Must show empathy for fellow crew members and customers
• Must bring friendliness and enthusiasm to each day
• Must lead by example, through humility and resilience
• Have phenomenal personal, communication, and organizational skills
• Willingness to work a varied schedule, including nights and weekends

Benefits

• Great Environment – fun, lighthearted, supportive workplace where people can thrive
• Growth Opportunities – fast growth with room to advance in and out of the restaurant
• Good Food – tasty food available at free and discounted prices
• Flexible Schedule – weekly schedule crafted to support work‑life balance
• Paid parental leave
• Paid sick leave (provided to all employees)
• Medical, Dental, Vision, LTD, and Life Benefits – available after 30 days of full‑time work; healthcare as low as $20 per paycheck; $10,000 life insurance at no cost
• Extra Pay – tips pooled and paid bi‑weekly (typically >$2/hr added to base pay); quarterly profit‑share (up to 10% of quarterly pay); 401(k) with 100% company match on contributions up to 4%
• Referral program
• Employee discount
• Disability insurance

Pay

• Starting Salary: $20.00 per hour
• Tips: pooled, paid bi‑weekly, usually boost base pay by more than $2/hr
• Quarterly Profit‑Share: up to 10% of quarterly employee pay, paid as a lump sum after each quarter
• 401(k): company matches 100% of contributions up to 4%

Schedule

Flexible Schedule: weekly schedule written to help achieve work‑life balance; willingness to work varied schedule including nights and weekends.